BOOKING POLICY

Advanced Booking Rights

The Company will publish its Class Timetables on the first day of the month, one month in advance. This will provide all PBB Clients with a maximum eight week view of the planned classes. All PBB members will be able to book from the first of the month, a maximum of up to eight weeks in advance; effectively enjoying up to 3 weeks preferential advanced booking rights over Non-Members. 

Refunds, No Shows and Late Cancellations

Clients must give a minimum 24 hours cancellation notice in advance of their booked group class start time.

A full refund or class credit will be issued to the Client if the Studio receives due notice.

 For members who got block of class, failing to give due notice of cancellation will result in them forfeiting one class credit. For Clients with any Unlimited Class packages or Classpass, failure to give due notice will result in a Cancellation Fee of £15 being charged. There will be strictly no exceptions.

Clients who fail to turn up promptly (within 5 minutes of the start time) for the start of a class will be denied access to the class.

Clients must give a minimum 24 hours cancellation notice in advance of their One-to-One appointment - this includes Private Barre and Pre and Post Natal sessions. Failure to give adequate cancellation notice or not to show up at an appointment will result in the Client forfeiting the full cost of the session or loss of an appointment credit.

Late Payments

I understand that I will be notified if my payment fails to authorise for any reason, and that a £10 late payment fee will apply if I do not provide a valid credit or debit card within 10 calendar days of the original rejection date.

Limitation of Liability

The Company cannot be held responsible for any particular class or private session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the class timetable and appointments for private sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion.